Several years ago, I bought a Tilley hat for my husband when I was in California visiting relatives. I thought it was a bit pricey at the time, but looked like a good quality hat and it had a guarantee. My husband ended up liking the hat much more than I had thought he would and wore it constantly. Through time, the seams have split and there have been holes in it. I sent it in to see if I could get it replaced. They were very pleasant on the phone and replaced it with a brand new one for the price of shipping. I have had the hat replaced two other times as well since he wears it regularly. The hat I bought originally cost 32 dollars and now they cost around 78 dollars. We will keep replacing it as it wears out. I never realized at the time what a good deal this would end up being in the long run.
There are other companies that guarantee their products. Eddie Bauer, Sears Craftsman tools and Tupperware are just a few. Columbia has a limited warranty. I sent an older coat a few years back and they replaced the zipper free of charge. You may pay a bit more upfront for the price of an item with a lifetime warranty, but in the long run it can be a much better deal.